Privacy Policy

Privacy Policy

Effective Date: July 12, 2026

At Nushkha-e-Khas, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit our website, place an order, contact us, or use our services.

By accessing our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Place an order.

  • Contact us through WhatsApp, telephone, email, social media, or a website form.

  • Subscribe to promotional messages.

  • Submit a review or testimonial.

  • Request customer support, a refund, or a replacement.

  • Participate in an offer, survey, or promotion.

This information may include:

  • Full name.

  • Phone number.

  • Email address.

  • Billing and delivery address.

  • Order and purchase details.

  • Payment method and transaction information.

  • Messages and customer-support correspondence.

  • Product reviews, photographs, or videos.

  • Any other information you choose to provide.

2. Sensitive and Intimate Information

Because Nushkha-e-Khas sells men’s intimate wellness products, customers may voluntarily share personal or health-related concerns while requesting product information or customer support.

We do not require customers to disclose detailed medical information to place a standard order.

Where you voluntarily provide intimate, medical, or health-related information, we will use it only to:

  • Respond to your inquiry.

  • Provide general product information.

  • Handle a complaint or safety concern.

  • Recommend that you consult a qualified healthcare professional where appropriate.

Our customer-support team does not provide medical diagnosis or treatment. Customers should avoid sending unnecessary medical records, identification documents, private photographs, or highly sensitive information.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Approximate location based on IP address.

  • Pages visited.

  • Time spent on the website.

  • Referring website or advertisement.

  • Click and browsing activity.

  • Cookie and session identifiers.

This information helps us understand website performance, improve customer experience, prevent misuse, and measure marketing effectiveness.

4. How We Use Your Information

We may use your personal information to:

  • Receive, confirm, process, and deliver orders.

  • Contact you regarding order confirmation or delivery.

  • Verify Cash on Delivery orders.

  • Provide customer support.

  • Handle returns, replacements, complaints, and refunds.

  • Send transaction-related messages.

  • Detect fake orders, fraud, abuse, or security threats.

  • Maintain order and accounting records.

  • Improve our products, website, and services.

  • Personalise website content and offers.

  • Measure advertising and promotional performance.

  • Request customer feedback or reviews.

  • Send promotional messages where permitted.

  • Comply with legal, regulatory, tax, or enforcement requirements.

  • Protect the rights, property, and safety of Nushkha-e-Khas, our customers, and others.

We will not use voluntarily disclosed intimate or health-related information for unrelated advertising without appropriate permission.

5. Order Confirmation and Communication

We may contact you through:

  • Telephone calls.

  • WhatsApp.

  • SMS.

  • Email.

  • Social-media messaging.

  • Courier notifications.

These communications may be used to confirm an order, verify your address, provide delivery updates, respond to questions, or resolve an order-related issue.

Transactional communications are necessary for completing your order and may still be sent even where you have opted out of promotional marketing.

6. Payments

Payments may be processed through banks, mobile wallets, online payment providers, Cash on Delivery services, or other payment methods displayed on our website.

We may receive limited information relating to your payment, such as:

  • Transaction status.

  • Payment amount.

  • Transaction reference number.

  • Payment method.

  • Payer name or account details where required for verification.

We do not normally store complete debit-card, credit-card, wallet-password, PIN, or online-banking login details.

Payment providers process information according to their own privacy policies and security practices.

7. How We Share Your Information

We may share information only where reasonably necessary with:

Courier and Delivery Companies

We may provide your name, phone number, address, order value, and delivery instructions to courier partners for parcel delivery and Cash on Delivery collection.

Payment Providers

Payment and transaction details may be shared with banks, mobile wallets, payment gateways, or fraud-prevention providers to process or verify payments.

Website and Technology Providers

Information may be processed by service providers that support:

  • Website hosting.

  • E-commerce functionality.

  • Order management.

  • Customer communication.

  • Email and SMS delivery.

  • Website analytics.

  • Data storage and backups.

  • Cybersecurity.

  • Advertising and marketing.

Professional Advisers

Information may be disclosed to accountants, lawyers, auditors, consultants, or insurers where reasonably necessary.

Government or Legal Authorities

We may disclose information where required by law, court order, lawful government request, regulatory obligation, fraud investigation, or protection of legal rights.

Business Transfers

If Nushkha-e-Khas is sold, merged, reorganised, or transferred, relevant customer information may be included in the business assets transferred to the new owner.

We do not sell customers’ personal information to unrelated third parties for their independent use.

8. WhatsApp and Social-Media Communication

When you communicate with us through WhatsApp, Facebook, Instagram, TikTok, or another third-party platform, that platform may independently collect and process your information.

Your use of those services is also governed by their respective privacy policies.

For your privacy, please do not send:

  • Account passwords.

  • Banking PINs.

  • Complete card information.

  • Unnecessary identity documents.

  • Explicit private photographs.

  • Detailed medical records unless specifically necessary and requested through a suitable channel.

9. Marketing Communications

Where permitted, we may use your contact information to send:

  • Product updates.

  • Discount offers.

  • New-product announcements.

  • Restock notifications.

  • Bundle offers.

  • Educational or promotional content.

You may opt out of promotional communication at any time by:

  • Replying “STOP” or “UNSUBSCRIBE.”

  • Using an unsubscribe link where available.

  • Contacting our customer-support team.

Opting out of marketing will not prevent necessary order, payment, security, or delivery communications.

10. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning.

  • Remember shopping-cart items.

  • Save user preferences.

  • Analyse website traffic.

  • Understand customer behaviour.

  • Prevent fraud and misuse.

  • Measure advertising performance.

  • Display relevant promotional content.

Cookies are small files stored on your browser or device.

You may block or delete cookies through your browser settings. However, disabling necessary cookies may affect certain website features, including the shopping cart or checkout process.

11. Analytics and Advertising

We may use analytics and advertising services to understand website traffic and measure the effectiveness of our advertisements.

These services may collect information such as:

  • Device information.

  • IP address.

  • Website activity.

  • Pages viewed.

  • Purchases or checkout activity.

  • Advertisement interactions.

  • Cookie or advertising identifiers.

Depending on our website setup, these services may include search engines, social-media advertising platforms, analytics providers, and e-commerce plugins.

Their use of information may also be governed by their own privacy policies.

12. Customer Reviews, Images and Testimonials

When you voluntarily submit a review, photograph, video, or testimonial, we may ask for permission to publish it on:

  • Our website.

  • Social-media pages.

  • Advertisements.

  • Promotional materials.

  • Product pages.

We may display your first name, city, review, or submitted content where permission has been provided.

You should not submit another person’s photograph, video, personal information, or testimonial without their permission.

You may contact us to request removal of published customer content. We will assess and act on reasonable requests, although previously printed, shared, or distributed material may not always be fully retrievable.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

  • Order completion.

  • Customer-support requirements.

  • Returns and warranty periods.

  • Fraud-prevention needs.

  • Accounting and tax obligations.

  • Legal disputes.

  • Regulatory requirements.

  • Business recordkeeping.

Order and transaction records may be retained for a longer period where required for legal, tax, accounting, or fraud-prevention purposes.

Unnecessary intimate or health-related messages should not be retained longer than reasonably required to resolve the relevant inquiry or complaint.

14. Data Security

We use reasonable administrative, organisational, and technical measures to protect personal information from:

  • Unauthorised access.

  • Accidental loss.

  • Misuse.

  • Alteration.

  • Disclosure.

  • Destruction.

These measures may include controlled access, passwords, software updates, secure hosting, backups, and limited staff access.

However, no website, communication platform, or electronic storage system can be guaranteed to be completely secure. Customers share information online at their own reasonable risk.

You should protect your own devices, accounts, passwords, and verification codes.

15. Data Breaches

If we become aware of a security incident involving customer information, we may:

  • Investigate the incident.

  • Take steps to limit further access.

  • Restore or secure affected systems.

  • Notify affected customers where appropriate.

  • Contact relevant service providers or authorities where legally required.

Customers should immediately notify us if they believe that an order, account, or communication involving Nushkha-e-Khas has been used fraudulently.

16. Your Privacy Choices and Rights

Subject to applicable law and reasonable verification, you may contact us to request:

  • Confirmation of whether we hold your information.

  • Access to certain personal information.

  • Correction of inaccurate or incomplete information.

  • Deletion of information that is no longer reasonably required.

  • Withdrawal of marketing consent.

  • Removal of a submitted review or testimonial.

  • Information about how your data has been used or shared.

  • Restriction of certain non-essential uses.

Some information may not be deleted immediately where we are required to retain it for accounting, tax, fraud-prevention, legal, dispute-resolution, or regulatory purposes.

We may request reasonable information to verify your identity before processing a privacy request.

17. Children’s Privacy

Our intimate wellness products and website content are intended for adults aged 18 years or older.

We do not knowingly collect personal information from children for the purpose of selling intimate wellness products.

If we discover that information has been submitted by a person under 18, we may delete it and cancel the related order where appropriate.

A parent or guardian who believes that a child has submitted information to us should contact us immediately.

18. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media pages, courier tracking systems, or external platforms.

We are not responsible for the privacy, security, accuracy, or content practices of third-party services.

Customers should review the privacy policy of each third-party platform before providing personal information.

19. International Processing

Some technology, hosting, analytics, communication, or payment providers may store or process information outside Pakistan.

Where this occurs, information may be subject to the laws and lawful authorities of the country where it is processed.

We take reasonable steps to work with reputable service providers and limit the information shared to what is reasonably necessary.

20. Automated Fraud and Order Screening

We may review orders using manual or automated checks to identify:

  • Repeated parcel refusals.

  • Suspicious contact information.

  • Unusual ordering activity.

  • Duplicate orders.

  • Payment fraud.

  • Fake or abusive orders.

An order may be held, cancelled, or require advance payment where it presents a reasonable fraud or delivery risk.

Customers may contact us if they believe an order was incorrectly restricted.

21. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • Our website or services change.

  • New payment or delivery services are introduced.

  • Our data-handling practices change.

  • Legal or regulatory requirements are updated.

The revised policy will be posted on this page with an updated effective date.

Continued use of the website after an update means that you acknowledge the revised Privacy Policy.

22. Contact Us

For questions, complaints, marketing opt-outs, or requests relating to your personal information, contact us at:

Email: nuskhaekhas@gmail.com]
WhatsApp/Phone: +92 371 6467226

Please include your name, contact number, order number where applicable, and a clear description of your request.

We will make reasonable efforts to respond within an appropriate period.